Changing the Conversation in Healthcare
Tiffany Christensen was born with cystic fibrosis and has received two life-saving double lung transplants. Tiffany has presented over a thousand workshops and lectures to providors, patients and families and is driven to be a bridge between the patient perspective and the provider experience.
Since 2007, Tiffany has opened her heart and shared her story as a vehicle to illustrating the opportunities and challenges within the new age of relationship-centered care.
Tiffany is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the creator of her own Train the Trainer workshop series entitled “Finding Your Voice in the Healthcare Maze.” Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare. She is a board member of the Beryl Institute for improving the patient experience and is faculty for the Patient Safety Officer Training at the Institute for Healthcare Improvement. Christensen worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program in which she was responsible for design and implementation of a standardized PFAC model and training. Christensen succeeded in implementing this model in many clinical specialty areas while serving as a patient advocate at Duke Hospital working primarily in the area of Oncology.
Currently, Tiffany is the Performance Improvement Specialist at the NC Quality Center working on operationalizing PFE across NC and sharing the lessons and models on the national stage. See her menu of PFE services on the NCQC website.
You can also visit her musings on her Facebook Page: Tiffany Christensen is Sick Girl Speaks
Jason A. Wolf, Ph.D.
President of the Beryl Institute
The speaker [Tiffany] was absolutely fabulous! I’ve always been a bit on the fence about including patients in certain activities, but she changed my mind.
Oregon Patient Safety Commission Conference Attendee
Tiffany is an amazing person who has given us a great gift at Duke through her unrelenting yet gracious advocacy for patients and their families. Having experienced medical errors in her own healthcare journey, she has been able to reach across the divide that sometimes separates the healthcare team and the patient/family. She has taught us what the true healthcare team really is…
Karen Frush, MD
Chief Patient Safety Officer, Duke Medicine